This privacy policy is established and followed by Spectrum Insights (World) Ltd. and its affiliated companies, which distribute correspondence and material from a number of psychics, tarot card readers, astrologists and other experts in paranormal fields. Visitors to this site have been referred to this policy by material from one of those experts, which has been sent by one of the Spectrum affiliated companies, and all references in this policy to “the Sponsor” refer to the Spectrum affiliate which has sent such material and the expert whose material was sent. All references in this Policy to “we” or “our” (or similar references) are references to the Sponsor and the affiliated companies and service providers of that Sponsor. This privacy policy is available on the Sponsor’s website: www.zodiac-services.com, and by mail from the Sponsor upon request.
We know that you take your privacy seriously, which is why we developed this privacy policy to explain our personal information collection and use practices. We have made this policy available online for our readers’ convenience, and a written copy of this policy can be obtained upon your written request to the contact address for the Sponsor listed in the Promotion materials you have received.
We may occasionally change our publications and their features and content. Consequently, our privacy policy may be modified to reflect those changes or other factors which may emerge from time to time. We suggest that our readers revisit our website and review our privacy policy regularly, to be sure that you are familiar with our current practices.
ACCEPTANCE OF PRIVACY POLICY
By making a purchase of any of our publications or services, you signify your agreement to our privacy policy, as it may be changed from time to time. If you do not consent to our use of your personal information as outlined in this privacy policy, you have two choices: (a) you can elect not to purchase our publication or service, in which case no personal information about you will be assembled or dealt with by the Sponsor; or (b) you can make your purchase and advise us pursuant to the “opt out” process described later in this privacy policy that you do not wish your personal information to be used or disclosed to third parties. Please note, however, that if you request that your personal information be removed from our records, it may hinder our ability to contact you if we need to do so in connection with your purchase.
This privacy policy, as it may be amended from time to time, and all of our legal obligations under this policy are subject to the laws of British Columbia, Canada, regardless of the location of any of our readers or other persons who may be accessing this site.
This privacy policy is intended to comply with the Sponsor’s obligations under existing Canadian and British Columbia laws pertaining to the protection and use of personal information. This policy was last updated in January, 2009.
WHY DO WE COLLECT PERSONAL INFORMATION?
We need to collect certain personal information from our readers in order to process and fulfill their purchases of publications and services from us. For example, we need your full name and address to send your purchase to you. We may also use the personal data we collect for systems administration and troubleshooting purposes, and to track our marketing campaigns and publication and services sales.
We also collect and use information which has been voluntarily submitted to us by our readers, including their names and addresses, to compile a general mailing list (our “Mailing List”). The only personal information which is contained in our Mailing List is information that you have voluntarily provided to us, such as your name and address. We (and our affiliated companies) use this Mailing List for our own internal marketing purposes, so that we can send you information concerning other products, services and promotions which we offer and which we think you may be interested in purchasing or participating in.
We also make our list available to other direct marketing companies, who may send you directly information about products or services that they may be offering for sale or offer you the opportunity to participate in their promotional campaigns. The privacy policies of those other companies may differ from ours, so if you receive anything from any other company that you do not wish to receive, you will need to contact those companies directly.
If you do not want to receive such offers, you may follow the simple opt-out procedure described below.
HOW AND WHAT INFORMATION DO WE GATHER?
We collect personal information from our readers mainly during the initial response or purchase process. All of the personal identifying information we collect is provided to us voluntarily. Although some of the personal identifying information is necessary to deliver publications and services (e.g., an address is required to buy publications and services), some other information is circumstantial (e.g., your decision to purchase a publication or service is an indication that you are interested in the kinds of publications and services we offer or similar items, etc.). The personal information you provide to us may be combined with other information (such as demographic information and past purchase information) available from our records, from records compiled by our affiliated companies, and other sources.
Where publications or services are purchased from us we (and in some cases service bureaus who provide payment processing and other services to us) may obtain some financial information, such as bank account information if a reader pays by cheque. However, this information is only retained until the reader’s payment is processed, and is then purged from our records, and our instructions to our service bureaus require them to purge it from their records at the same time. It is never shared with anyone outside our organization, affiliates and service bureaus. Readers who do not wish to share financial information with us can make payment using an alternate method such as a bank draft or money order, if they so choose.
We may segregate our Mailing List according to our readers’ specific interests and needs. For example, if your purchase of publications indicates an interest in astrological matters, we may compile a smaller version of our Mailing List which comprises all of our readers who share those interests. We may also share those smaller versions of our Mailing List with other direct marketing companies, as outlined above.
DO WE DISCLOSE YOUR PERSONAL INFORMATION TO THIRD PARTIES?
As noted in this policy, with your consent we do compile a general Mailing List and various smaller versions of that Mailing List, and we do use that Mailing List internally and provide it (or smaller versions of it) to other direct marketing companies. However, the personal information which is contained in our Mailing List is limited to information which you have voluntarily provided to us, such as your name and address, and to criteria regarding your potential interests and other demographic and geographic information. As noted above, no financial information we may obtain is ever provided to anyone outside the Sponsor’s organization, affiliates and service bureaus.
We believe that consumers should be able to control the use of their data. We will not share personally identifiable information with any person outside of our affiliated companies and service bureaus if you follow the simple opt-out procedure described below. If an opt-out is not submitted, we will rely upon your consent to our use and disclosure of your personal information as set out in this policy.
We will immediately cease renting or selling a customer’s personal data to third parties as soon as we receive an opt-out notice from that customer as outlined below. In the event of a merger, acquisition, or change of control of the Sponsor, customer data would be considered a business asset and would be transferred. We will disclose information we maintain when required to do so by law; for example, in response to a court order or a subpoena. We may also disclose personal information to protect the safety and security of our readers or in circumstances where we reasonably believe that doing so is in your best interests.
CAN YOU OPT-OUT OF OUR DATA COLLECTION AND/OR DISTRIBUTION?
Providing personal information to the Sponsor is optional. As noted earlier, some basic data is necessary to provide certain services, such as fulfillment of publications and services ordered from us. In addition, even where a reader provides certain information in order to purchase publications or services, other information, such as financial information, does not need to be provided if alternate means of payment are used.
You have the right to opt-out of our Mailing List. If you follow any of the opt-out options outlined below, we will immediately remove your name and address from our Mailing List, we will cease contacting you with promotional offers and we will cease sharing personally identifiable information about you with persons outside our affiliated group and service bureaus.
In order to opt-out, you may do either of the following:
- You may send an email to info@zodiac-services.com; or
- You may write to the Sponsor at the mailing address set out in the written materials which were mailed to you
and in either case you must provide us with the following information:
- Your name and address as they appear on the written materials that were mailed to you; and
- A written request to be removed from our Mailing List.
If, prior to receiving your opt-out request, we have provided any of our Mailing Lists to a third party and you are receiving communications directly from that third party, we cannot cause that third party to remove you from their records or mailing lists. If you wish to unsubscribe from any such third party’s mailing lists, please follow the unsubscribe procedures which will normally be found within their promotional materials or in their privacy policy.
DO WE ALLOW USERS ACCESS TO THEIR INFORMATION FOR REVIEW AND UPDATING?
You can access the personal information which you have provided to us for the purposes of reviewing and updating such information by writing to the Sponsor at the mailing address set out in the material that has been mailed to you, providing your name, address and a self-addressed stamped envelope. The Sponsor will mail you a copy of all personal information about you that we hold in our records, and you are free to write back to the Sponsor with any necessary corrections to that information, which the Sponsor will incorporate into its records upon receipt.
WHAT DO WE DO TO KEEP OUR INFORMATION STORAGE SECURE?
We have implemented a number of security procedures throughout our business that are intended to prevent the unauthorized release of or access to the personal information we collect and maintain. For example, our computer database information is firewall protected. Also, only authorized Sponsor (and affiliated company and service bureau) personnel have access to any stored personal information we collect from our readers. As noted, bank account or credit card information you submit to us is always deleted from our records once the payment for which it was provided has been processed and honored by your financial institution.
DO WE COLLECT INFORMATION FROM PERSONS RESIDING OUTSIDE OF CANADA?
Yes. We operate in many countries around the world, and our Mailing List includes information about our many readers all over the world. In most cases the material that has been mailed to you will be directed to persons residing on a limited number of countries.
DO WE COLLECT PERSONAL INFORMATION FROM CHILDREN?
Our mailings are not intentionally targeted nor directed to persons under the age of eighteen. We do not intend to collect personally identifiable information from this age group. If we receive actual notice that a person under the age of eighteen has provided personal information to us, we will use reasonable efforts to remove such information from our files and Mailing List. However, we cannot be responsible for the submission to us of personal information by persons under the age of eighteen who do not advise us of their age, and we accept no liability for our inadvertent collection, use or disclosure of personal information from any person under the age of eighteen.
ASTRO MONEY BACK GUARANTEE:
Any person purchasing goods or services from a Sponsor who is unsatisfied with those goods or services in any respect can return the goods or cancel the services within twelve (12) months of the date the goods were mailed to them or the services ordered, by returning the goods or sending a written notice of cancellation of the services to the Sponsor at the address where the order for goods or services was originally sent. Upon receipt of the returned goods or notice of cancellation of the services within that period, the Sponsor will issue a refund equal to the full cost of the goods or services purchased (not including any shipping or handling charges or non-refundable taxes). None of the Sponsors makes any other representations, warranties or agreements concerning any products or services referred to in their Promotional Material except such as appear in writing in the Promotional Material and all other expressed or implied warranties, including statutory warranties, are hereby excluded to the fullest extent permitted by applicable laws. Statutory rights of consumers are not affected by the terms appearing in any Promotional Material, including consumers’ cancellation rights in respect of purchases of goods made under “distance contracts”, and nothing in these rules is intended to limit or expand those rights. Purchasers of goods or services offered in a promotion should allow 4 to 6 weeks for delivery.
FURTHER QUESTIONS?
We welcome any questions or comments you may have regarding this privacy policy or the use of your personal information. To contact us, please either contact us by email at info@zodiac-services.com, or write directly to the Sponsor at the mailing address set out in the material that has been mailed to you.